WARNING: THIS BLOG CONTAINS IMAGES OF CLOWNS AND SPIDERS. IF THIS IS LIKELY TO INDUCE NIGHTMARES, PANIC ATTACKS, SWEARING OR SWEATING, PLEASE ONLY CONTINUE READING THIS BLOG AT YOUR OWN RISK. THE AUTHOR CANNOT BE HELD LIABLE FOR ANY OF THE ABOVE OR ANY OTHER NEGATIVE EFFECTS YOU MIGHT EXPERIENCE.
When our new TV creative aired for the first time on Monday, the instant research and feedback tools that are Twitter and Facebook sprang into action:
Luckily we had more many more positive ones. For instance:
The point is: Social media is a fantastic feedback tool. It’s one of the beauties of social media to warn other individuals and to make a company take action as they can’t hide our comments. But if we are honest, often it’s used to vent our negativity. It’s not only restricted to social media, I recently spoke with a friend working in football and he gets random abuse hurled at him in any imaginable situation.
But we seldom mention when a company or individual has performed exceptionally well. So I certainly have made up my mind that from now on I will send a tweet when I have had a positive experience and will be more forthcoming with my appreciation everywhere.
Here’s my start, for companies and also some individuals that I should have given more credit to in the past and that are somehow unsung heroes in the last couple of months:
Biscoes – if you need legal representation in the Portsmouth area, choose these guys. Very straight forward and very competent.
Bishop’s Move – great removal company, very cheap but swift and resourceful – they even lifted a bed through a window on the 1st floor as it didn’t fit up the stairs.
Excess Baggage Company (Gatwick airport lost property) – no machines, just people and easy to deal with.
HSBC – their customer service is very good and they are very helpful.
Lucius Peart – Operations Director at Portsmouth Football Club. Even in the darkest hours for the club & for him personally, he always maintained complete customer focus.
Stephen O’Donnell – for rescuing my blog when I somehow managed to delete it.
Paula Parsons – Jobsite’s HR advisor, BT broadband arranger & general fixer. Gets it done.
If you are not on the list, think about ways of getting on it – just joking, I’m actually a very lucky person as I’m surrounded by supportive, thought provoking and great friends and colleagues. You know who you are. 🙂